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Case studies

We are engaged by organisations across a wide range of industry sectors. Our case studies provide a richer narrative on ways we have supported our clients achieve their high performance potential.


Strategic approach to high performance - case study

A global service solutions organisation revised its mission and vision in a response to the Global Financial Crisis. OB Consulting was asked to support the COO engage with and reinforce… Read more


Leadership for high
performance - case study

This UK-based organisation of 2000 employees is responsible for delivering a 24/7/365 operational service. Despite traditional development programmes, a leadership vacuum had… Read more


Designing for high
performance - case study

A region of one of Britain’s largest house building companies was languishing at the bottom of their company’s internal customer service league table. Quality Control inspections… Read more


High performance
cultures - case study

The leadership challenge of this government agency was to reverse the strong negative perceptions of ‘employee engagement’ pervading across all levels of the organisation after… Read more

Feature case study


Andy Flinn, Operations Manager, Ryzex Plc.

Ryzex is a leading provider of worldwide barcode, data collection and mobile technology solutions and is based in the US, Canada, UK and France. It was exciting times – we had just taken on two new customers; both were going to be huge contracts.

Just one would easily result in a 100% increase in workload for UK operations, yet as Operations Manager I had limited information on new product types, product volumes, and customer service level requirements such as turnaround times. Also, with product and volume uncertainties our procurement had no understanding of the demands for parts we in turn would be placing on the OEM’s and our other suppliers.

There was a real risk that without detailed forward planning we would fail to…

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